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Patrick Reithers

Aug 15
2 min

How Virtual Assistants Replace Receptionists and Save Hiring Costs

False promises to customers - how to give your customers real hope

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Jan 9
4 min

False promises to customers - how to give your customers real hope

What is service quality? - Everything you need to know about optimal service

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Jan 5
3 min

What is service quality? - Everything you need to know about optimal service

Better employee productivity - how to make your team fit!

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Jan 4
3 min

Better employee productivity - how to make your team fit!

Embarrassed silence? This helps against uncomfortable pauses on the phone

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Jan 2
3 min

Embarrassed silence? This helps against uncomfortable pauses on the phone

This is why customer satisfaction is not enough

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Dec 21, 2022
3 min

This is why customer satisfaction is not enough

Why BPO is not a call centre

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Dec 19, 2022
3 min

Why BPO is not a call centre

Online advertising - how to rank successfully on Google

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Dec 15, 2022
3 min

Online advertising - how to rank successfully on Google

Candidate approach - the perfect message in active sourcing

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Dec 14, 2022
4 min

Candidate approach - the perfect message in active sourcing

How to work with virtual staff

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Dec 12, 2022
4 min

How to work with virtual staff

Negotiation strategy - 5 tips on how to negotiate properly

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Dec 8, 2022
4 min

Negotiation strategy - 5 tips on how to negotiate properly

Everything you should know about IT outsourcing

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Dec 7, 2022
3 min

Everything you should know about IT outsourcing

Why sustainability is important for your company

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Dec 6, 2022
4 min

Why sustainability is important for your company

Digital Workplace - revolution of collaboration

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Dec 5, 2022
3 min

Digital Workplace - revolution of collaboration

Relationship management via social media - Social Selling

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Dec 2, 2022
3 min

Relationship management via social media - Social Selling

6 mistakes in Customer Support

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Dec 1, 2022
3 min

6 mistakes in Customer Support

10 Types of Customers in Customer Service

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Nov 30, 2022
6 min

10 Types of Customers in Customer Service

8 outsourcing trends you should know in 2023

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Nov 29, 2022
3 min

8 outsourcing trends you should know in 2023

A good business idea? Proof of concept

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Nov 28, 2022
3 min

A good business idea? Proof of concept

Hybrid in trend - Why omnichannel is so important

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Nov 25, 2022
3 min

Hybrid in trend - Why omnichannel is so important

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