Prosupo's CX and Outsourcing Blog

False promises to customers - how to give your customers real hope

What is service quality? - Everything you need to know about optimal service

Better employee productivity - how to make your team fit!

Embarrassed silence? This helps against uncomfortable pauses on the phone

This is why customer satisfaction is not enough

Why BPO is not a call centre

Online advertising - how to rank successfully on Google

Candidate approach - the perfect message in active sourcing

How to work with virtual staff

Negotiation strategy - 5 tips on how to negotiate properly

Everything you should know about IT outsourcing

Why sustainability is important for your company

Digital Workplace - revolution of collaboration

Relationship management via social media - Social Selling

6 mistakes in Customer Support

10 Types of Customers in Customer Service

8 outsourcing trends you should know in 2023

A good business idea? Proof of concept

Hybrid in trend - Why omnichannel is so important

How to find the right outsourcing partner for your company - 4 decisive factors