E-Shop Management for Amazon
In today’s day and age, it’s clear to see that eCommerce is quickly becoming the dominant force that consumers from around the world have embraced. In today’s marketplace, international companies build their brands by selling products online directly to consumers.
Here at Prosupo, we know just how important it is to manage your eCommerce operations – but with everything from product listings, to customer service, to reviews, and especially dealing with the Amazon platform, things can get hectic.
Holistic eShop Management
We work hand in hand with our clients to provide comprehensive eShop Management services to enhance your eCommerce experience form the backend. Our team of virtual employees work remotely to provide our clients with everything they need.
Whether you’re seeking remote customer service representatives to aid your customers, or if you’re seeking product listings or review solicitations, we can help.
Your Support, Your Way.
Our dedicated team of German-speaking virtual employees aren’t simply outsourced customer service representatives – you see, we work with our clients directly. We become an extension of their business, and we get to know their needs on a deeper level, so that you can do what you do best – grow your business.
Let our team handle the rest.
We’ll handle your entire customer service workflow remotely. We have experience with Seller Central, and we can also handle multi-lingual customers.
Negative reviews are inevitable – and often, they’re just emotional outbursts. Our team of expert communicators work with your customers to negotiate review removals through support, appeasement, and creative solutions.
When it comes to Amazon, we know just how to handle their warranty rules, which can be quite complex and challenging. Don’t get bogged down in the fine print.
Refunds & Returns
Returns and refunds are commonplace in the eCommerce world. Our team knows just how to follow Amazon’s A-Z, so your rating stays up, and you avoid the feared Amazon Support Team.
Avoid Multi Account Bans
When people use the same device to log into multiple Amazon accounts, Amazon might suspended the account because they assume you run multiple shops. We rely on dedicated Virtual Machines (like Amazon Workplaces, Citrix, etc.) to make sure your account stays up, and to avoid a potential drop in market exposure sales.
It’s A Customer-Centric World
At Prosupo, we understand that it’s a customer-centric world out there – especially in the eCommerce space. We know the value in helping our clients gain the satisfaction of their customers, and we work tirelessly to ensure that every last customer receives the experience that they expect.
Contact Us Today
If you’re ready to learn more about our eShop Management service, contact us today and speak with a member from our team. We’d be happy to show you just how we can help you grow your eCommerce operations.