Better customer experience for e-commerce

E-commerce CX is advancing—convenience reigns supreme. With 88% of online shoppers favoring personalized experiences, e-commerce platforms are vying to meet consumer demands. The race is on, and triumph lies in providing what customers desire, precisely how and when they want it, across multiple channels. 1 2

+20

e-com clients supported

+25

agents supporting e-com

3 languages supported

5 delivery countries

Become the go-to destination for your customers' needs.

30%

of consumers utilize three or more channels to interact with businesses.

The realm of e-commerce is perpetually reshaping the retail domain, capturing an increasing portion of the overall market annually — 53% of consumers hold the online retail experience in higher regard, and 76% pinpoint convenience as the primary advantage of online retail.

Moreover, online reputation is instrumental in cultivating a customer base — 62% of consumers concur that social media sways their brand preferences. For both physical and digital stores, triumph entails discovering enhanced digital mediums for engaging with consumers.

How we help

Tailored strategies ensure our solutions resonate with your business from the outset, courtesy of our prowess in the retail services sector.

Data-guided blueprints yield tangible outcomes, backed by our adeptness and leadership in consumer analytics.

Robust omnichannel solutions broaden the avenues of engagement, encompassing 24/7 voice and non-voice functionalities and chatbots.

42%

of customers are willing to pay extra for a superior experience.

Customers anticipate effortless engagements, yet each one has a distinct interpretation of a positive experience. Sustained loyalty hinges on comprehending your customers, albeit their behavioral tendencies are in a flux.

Grasping your audience is pivotal for curating more customer-oriented experiences. Our studies reveal 60% of customers anticipate a degree of personalization as a norm.

How we help

Analytics encompassing customer feedback programs discern consumer segments and their inclinations

Voice and non-voice options facilitate customer-focused experiences, inclusive of email, live chat, and social media solutions

Cutting-edge technology guarantees your CX remains optimal, directing towards the subsequent prime action

Loyalty

programs.

CX approaches leading to amplified sales, diminished returns, and heightened customer loyalty. The higher the satisfaction, the higher the likelihood of customer return, with loyal customers shelling out 31% more than regular patrons and exhibiting a 50% higher propensity to snap up new offerings.

By forging a robust omnichannel blueprint and marshaling and scrutinizing data, trend identification and purchasing pattern foresight become attainable, paving the way for a firm grasp on how CX delivery bolsters loyalty.

How we help

Data-orchestrated omnichannel stewardship propelling customer contentment while trimming operational expenditures

Oversee 100% of customer interactions across both vocal and textual channels to elevate satisfaction

As frontrunners in analytics, AI, and automation, Foundever™ empowers your data to serve you.

Transform your retail CX with Prosupo

As consumer anticipations shift, their readiness to part ways with a brand delivering subpar CX escalates. Top-tier retail experiences hinge on your comprehension of your customer base and their rapport with your brand, technology-driven seamless encounters, and a robust omnichannel approach.

+20

e-com clients supported

+25

agents supporting e-com

3 languages supported

5 delivery countries

Service Types or Line of Business

Acquisition
Account/billing inquiry
Returns and refunds
Shopping cart
QConsumer rentals
Complaint/issue resolution
Chat and email support
Pre- and post-sales assistance

Better customer experience for e-commerce

+20

e-com clients supported

+25

agents supporting e-com

3

languages supported

5

delivery countries

Become the go-to destination for your customers' needs.

30%

42%

Loyalty

+20

e-com clients supported

+25

agents supporting e-com

3

languages supported

5

delivery countries

Service Types or Line of Business

Prosupo

Real interactions.

Lasting connections.