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Better customer experience for e-commerce

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E-commerce CX is advancing—convenience reigns supreme. With 88% of online shoppers favoring personalized experiences, e-commerce platforms are vying to meet consumer demands. The race is on, and triumph lies in providing what customers desire, precisely how and when they want it, across multiple channels​. 1​​ 2

+20

e-com clients supported

+25

agents supporting e-com

3

languages supported

5

delivery countries

Become the go-to destination for your customers' needs.

30%

of consumers utilize three or more channels to interact with businesses.

The realm of e-commerce is perpetually reshaping the retail domain, capturing an increasing portion of the overall market annually — 53% of consumers hold the online retail experience in higher regard, and 76% pinpoint convenience as the primary advantage of online retail.

Moreover, online reputation is instrumental in cultivating a customer base — 62% of consumers concur that social media sways their brand preferences. For both physical and digital stores, triumph entails discovering enhanced digital mediums for engaging with consumers.

​How we help

  • Tailored strategies ensure our solutions resonate with your business from the outset, courtesy of our prowess in the retail services sector.

  • Data-guided blueprints yield tangible outcomes, backed by our adeptness and leadership in consumer analytics.

  • Robust omnichannel solutions broaden the avenues of engagement, encompassing 24/7 voice and non-voice functionalities and chatbots.

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Transform your retail CX with Prosupo

As consumer anticipations shift, their readiness to part ways with a brand delivering subpar CX escalates. Top-tier retail experiences hinge on your comprehension of your customer base and their rapport with your brand, technology-driven seamless encounters, and a robust omnichannel approach.

+20

e-com clients supported

+25

agents supporting e-com

3

languages supported

5

delivery countries

Service Types or Line of Business

  • Acquisition

  • Account/billing inquiry

  • Returns and refunds

  • Shopping cart

  • QConsumer rentals

  • Complaint/issue resolution

  • Chat and email support

  • Pre- and post-sales assistance
     

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