Prosupo's CX and Outsourcing Blog

Customer complaints are an opportunity to learn and improve. No matter what industry you are in, you will always have to deal with...

One mistake can lead directly to the next and that always brings more disadvantages. Excellent customer service is an important building...

Where does this designation come from? Why Germany has this image Germany and its customer service - Still a desert? Conclusion...

#communitymanagement #customerservice What is an online community? When we talk about an online community, we are talking about a global...

In recent years, the customer service industry has changed significantly. Not only have the types of services become more complex and...

#livechat #softwaretool #customersupport #customerservice With this article, we'll take a closer look at the benefits of live chat for...

#customersupport #customerservice #freelancer What are freelancers? A sensible investment? Why more and more companies are distancing...