Prosupo's CX and Outsourcing Blog

How to work with virtual staff

If you want to be efficient and proactive, you need to work in close coordination with a team. This is especially true for teams that...

6 mistakes in Customer Support

Customer complaints are an opportunity to learn and improve. No matter what industry you are in, you will always have to deal with...

How to find the right outsourcing partner for your company - 4 decisive factors

More and more companies are turning to external help from outsourcing providers to counteract their shortage of skilled workers. However,...

The 5 most common mistakes made in customer service

One mistake can lead directly to the next and that always brings more disadvantages. Excellent customer service is an important building...

The role of the Customer Service Manager - 3 characteristics a CSM should NOT have

As the person in charge of customer service, the Customer Service Manager assumes primary responsibility for all associated tasks and...

Live chat? We reveal 4 reasons why you need it!

#livechat #softwaretool #customersupport #customerservice With this article, we'll take a closer look at the benefits of live chat for...

5 examples of responses to negative reviews

The world of e-commerce is constantly growing, and more and more online stores are springing up. One of the most important fact here are...

5. Freelancers in Customer Service - Curse or Blessing?

#customersupport #customerservice #freelancer What are freelancers? A sensible investment? Why more and more companies are distancing...