Prosupo's CX and Outsourcing Blog

If you want to be efficient and proactive, you need to work in close coordination with a team. This is especially true for teams that...

Customer complaints are an opportunity to learn and improve. No matter what industry you are in, you will always have to deal with...

More and more companies are turning to external help from outsourcing providers to counteract their shortage of skilled workers. However,...

One mistake can lead directly to the next and that always brings more disadvantages. Excellent customer service is an important building...

As the person in charge of customer service, the Customer Service Manager assumes primary responsibility for all associated tasks and...

#livechat #softwaretool #customersupport #customerservice With this article, we'll take a closer look at the benefits of live chat for...

The world of e-commerce is constantly growing, and more and more online stores are springing up. One of the most important fact here are...

#customersupport #customerservice #freelancer What are freelancers? A sensible investment? Why more and more companies are distancing...