Prosupo's CX and Outsourcing Blog

In business, and especially in the workplace, nothing stays the same. Changes in work life are not only exciting, they create new opportunities and promote growth. But what exactly do changes mean within a company? In this blog article, we'll tell you how best to deal with change, potential crises that may arise, and grow with it. #changes #crises #newwork "You don't manage change. You lead and guide change." - Peter Drucker Legitimate urgency or crisis management? Urgency is

In recent years, the customer service industry has changed significantly. Not only have the types of services become more complex and specialized, but customer needs are also constantly changing in the digital world of communication. #customerservice #changes Currently... Customer Service is the survival organ of a company one can argue. Thanks to the ever-increasing number of digital tools, we are becoming more and more successful in improving customer satisfaction. Some of