Prosupo Is A New Kind Of BPO
Prosupo provides unparalleled levels of actionable insights with tailored processes to suit your needs.
Give your team the bandwidth to focus on growth by delegating routine support processes to us.
Competent in 100+ support systems, we'll build your team around the technology you already use.
Designed For Your Company
We assemble a team of dedicated Prosupians that fit your company culture and are uniquely equipped to meet your needs.
Save Time & Resources
What we're good at
- Taking/Making Calls
- Resolving Cases
- Live Chat
- Social Support
- Inside Sales
- Sales Development
- Lead Generation
- Customer Service
- Review Negotiations
- Feedback Removal
- Product Listings
- Campaign Setup
- Campaign Optimization
- Campaign Mng.
- Keyword Research
What we don't do
Short Term Projects
Prosupo's mission is to provide excellent customer support and service. Excellency doesn't just happen overnight: We believe it's a never ending process of analyzing and improving. Prosupo is therefore unsuitable for short term projects.
Low Skill Workers
Prosupo is determined to provide high quality work. All our employees bring a vast amount of experience with them and constantly receive internal training. We're therefore unable to provide low skill workers.
Prosupo does not use Freelancers to fulfill your work. Some competitors will simply dump your work to a freelancing website, entirely ignoring data protection laws. At Prosupo, we don't give your work away. It's done by us. So you can rely on great results. Always.
Prosupo cannot help managing, selling or offering Crypto.
How it works
Going Prosupo is as easy as 1-2-3
We will introduce you to your new Account Manager and Virtual Assistant.
Your team is now ready and functioning!
We discuss your challenges during an intial consultation, which will take about 10 minutes
Your new team will be trained on your specific requirements.
Data-Driven & Customer-Driven Experiences
The decisions your company makes can shape customer behavior and ultimately profit. That's why it's so important to provide excellent service at every turn in the customer journey. With Prosupo by your side, you'll be able to use and scale data-driven methods with support ticket software that documents interactions between customers and staff for future reference and improvements. Additionally, Prosupo can help meet the needs of customers that not even a detailed knowledge base can achieve.
An Integrated & Ethical BPO
Our team is committed to the success of each and every Prosupian. That's why we invest in continued education and employee engagement activities constantly. We believe when companies put their employees first by caring about them as people they are better able to serve those who need our services most ~ your customers!
Professional, Native Speakers
Everyone here at Prosupo speaks native German. Prosupians go through intensive written and verbal tests during their application, and are constantly developed internally. Native speakers create a unique bond with your customers and positively reinforce your companie's image.
The Prosupo Advantage
The biggest issues in outsourcing are the lack of consistency, understanding and process alignment. Our team takes this into consideration right from the start by training Prosupians to provide consistent customer support across several channels in your brand voice. We help companies reduce customer effort, enable contact center employees, and continuously optimize business processes and outcomes. Your team also gets empowered with tools that facilitate delivering amazing customer experiences!
The Prosupo Triangle
Nothing is more important to us than our customer feedback
Regular check-ins and meeting with your Account Manager ensure a constant high quality of work.
The ongoing store management for my German Amazon store is amazing. All negative reviews removed, all complaints handled. Seriously good
Prosupo helped me connect with my customers better. Communication is much smoother now with my customers
Due to the Ads ccampaign created for me, I was able to acquire a couple new customers! Great experience.
The Google Ads campaign built by J. Meyer helped me acquire a large number of new customers.