In today’s day and age, it’s clear to see that eCommerce is quickly becoming the dominant force that consumers from around the world have embraced. In today’s marketplace, international companies build their brands by selling products online directly to consumers.
Here at Prosupo, we know just how important it is to manage your eCommerce operations – but with everything from product listings, to customer service, to reviews, and even dealing with platforms like Amazon, things can get hectic.
Holistic eShop Management
We work hand in hand with our clients to provide comprehensive eShop Management services to enhance your eCommerce experience form the backend. Our team of virtual employees work remotely to provide our clients with everything they need.
Whether you’re seeking remote customer service representatives to aid your customers, or if you’re seeking product listings on platforms like Amazon or Shopify, we can help.
Your Support, Your Way.
Our dedicated team of German-speaking virtual employees aren’t simply outsourced customer service representatives – you see, we work with our clients directly. We become an extension of their business, and we get to know their needs on a deeper level, so that you can do what you do best – grow your business.
Let our team handle the rest.
We’ll handle your entire customer service workflow remotely. We have experience with Seller Central, and we can also handle multi-lingual customers.
Negative reviews are inevitable – and often, they’re just emotional outbursts. Our team of expert communicators work with your customers to negotiate review removals through support, appeasement, and creative solutions.
When it comes to Amazon, we know just how to handle their warranty rules, which can be quite complex and challenging. Don’t get bogged down in the fine print.
Refunds & Returns
Returns and refunds are commonplace in the eCommerce world. Whether you have a strict return policy or if you work by Amazon’s A-Z, our team will work within your structure to handle returns.
It’s A Customer-Centric World
At Prosupo, we understand that it’s a customer-centric world out there – especially in the eCommerce space. We know the value in helping our clients gain the satisfaction of their customers, and we work tirelessly to ensure that every last customer receives the experience that they expect.
Contact Us Today
If you’re ready to learn more about our eShop Management service, contact us today and speak with a member from our team. We’d be happy to show you just how we can help you grow your eCommerce operations.